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Ultimate Claims Service, Inc. was started on December 1, 2004 to provide property claims service for national retailers. After 25 years in the claim industry and the last 3 years providing this service for Sears Roebuck & Company, the owner, Dale Menendez, made the decision to start a new company to continue this service and a tradition of specializing in a property claim program for national retailers, and commercial property claims.
Retailers have a huge risk exposure to their buildings, fixtures, equipment, merchandise, extra expense and business income. They are large national or global corporations and have large insurance deductibles and retentions. Their risk management team must recognizes the need for an experienced property claim adjuster and a program to report claims, mitigate and measure damage, investigate the cause of loss, pursue subrogation and salvage. Without this program and an experienced property claim adjuster the loss and damage, and mitigation efforts go uncontrolled and are absorbed in the company's bottom line profit.
It is a mistake for a risk manager to believe the claims can be adequately handled in a program without property claim experience. Missing subrogation potential can result in millions of dollars lost to the company. It is not just the clear cases of liability that must be investigated and handled by an experienced adjuster. Using a fire and water restoration company that has not been pre-approved can potentially cost more. Just picking up the salvage and shipping it out to be sold may cause an array of issues.
On site adjusting by an experienced property claim adjuster is expensive. This is the reason the insurance has a high deductible. The insurance company charges a lower premium when they are not required to adjust and pay the smaller claims. Their loss adjustment expense is greater. For a retailer the deductible can be several million dollars.
UCS has a claim program and works to keep expenses down while striving for superior service and claim results. An adjuster with 20 years of property claim experience knows what to look for, what experts to engage to protect subrogation and salvage and utilize resources. This can often be done without the adjuster being on site. We have worked this process for a large national retailer for the last three years and believe in our results.
Sincerely,
Dale Menendez CPCU, MBA
Dale@UltimateClaims.com
Ultimate Claims Service, Inc.
Dale is a former claim manager for CNA Insurance, licensed insurance broker, and a skilled insurance executive with 25 years of experience and proven abilities in management, multi-line claim adjusting, claim litigation, extra contractual claims, product development, claim account services and project work in the corporate office of a major insurance company. He has significant experience with national retailers, large commercial and residential property claims, coverage issues, denials, property claims and property claim litigation.
Lake Forest Graduate School of Management, Chicago, IL Masters in Business Administration,
Chartered Property Casualty Underwriter (CPCU),
University of Missouri at St. Louis, St. Louis, MO. Bachelor of Science in Business Administration.
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